ACI confers Abuja Airport with 2020 Service Quality award


Sade Williams

For providing a superior customer experience despite the difficult circumstances occasioned by the outbreak of Covid-19 pandemic, the Airports Council International (ACI) has conferred the Nnamdi Azikiwe International Airport (NAIA), Abuja with the Airport Service Quality (ASQ) Award.

A letter from the office of the Director-General of ACI, dated February 15, 2021, sighted by our correspondent and addressed to Capt. Rabiu Yadudu, the Managing Director, Federal Airports Authority of Nigeria (FAAN) said that the airport was bestowed with the award based on the recommendations by users of the facilities in Abuja, especially the passengers.

“During this most difficult and challenging of years, your customers have spoken and recognised the successful efforts of your team in providing a superior customer experience under trying circumstances.”

ACI also said that Amadeus, the global travel technology company, which it recently renewed its partnership with would deliver the ASQ Awards to the agency.

It said that Amadeus supports airports in improving travel experiences for passengers all over the world and its continuing strategic partnership came at a time when it had never been more important for airports to listen to the voice of customers.

Recalled that ACI had last week accredited Abuja, Port Harcourt International Airport and Lagos Airport on its health accredited programme, after it said the airports satisfied the safe airport environment requirements as set by ACI.

This, it said was in line with the ACI Aviation Business Restart and Recovery guidelines and the International Civil Aviation Organisation (ICAO) Council Aviation Restart Task Force recommendations along with industry best practices.

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