Air France wins first prize for Customer Relations at 2016 BearingPoint-TNS Sofres awards


 Air Frrance has won the first prize for Customer Relations in the transport sector at the 12th edition of the Customer Relations BearingPoint – TNS Sofres awards in Paris.


The survey was conducted by BearingPoint and TNS Sofres in November 2015 with customers and users of companies and authorities, from a sample of 4,000 people.



This award recognises the efforts made by the Company in terms of customer relations.


In recent years, Air France has digitized its services and now offers multi-channel availability to meet its customers’ needs 24/7, both in France and abroad. Air France is also committed to a vast move upmarket of its products and services and intends to make a difference with its caring attitude towards customers.


On this occasion, Alexandre de Juniac, Chairman and CEO of Air France-KLM declared: “We are constantly striving on a daily basis to continually improve the service we offer our customers. I would like to dedicate this award to all Air France staff who every day ensure our customers a stress-free and relaxing travel experience.”


Air France, a global airline of French inspiration, with high standards and a caring attitude, turns the flight into a moment of real pleasure on all its daily operations in France, Europe and worldwide.


Since 2004, Air France and KLM Royal Dutch Airlines have formed a global air transport giant with a strong European base. The Group also offers cargo transport and aeronautical maintenance solutions.


Air France-KLM is the leading Group in terms of international traffic on departure from Europe.


In 2015, it offers its customers access to a network covering 316 destinations in 115 countries thanks to its four brands Air France, KLM Royal Dutch Airlines, Transavia and HOP! Air France.


With a fleet of 546 aircraft in operation and 87.4 million passengers carried in 2014, Air France-KLM operates up to 2,200 daily flights from its hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.


Its Flying Blue frequent flyer programme is one of the leaders in Europe with over 25 million members.


Air France-KLM and its partners Delta Air Lines and Alitalia operate the biggest trans-Atlantic joint-venture with over 250 daily flights.


Air France-KLM is also a member of the SkyTeam alliance which has 20 member airlines, offering customers access to a global network of over 16,320 daily flights to 1,052 destinations in 177 countries.


By: Sade Williams

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