Arik Air eases booking, payment options for travellers with new Self Service Kiosk, Globalpay


Arik Air, Nigeria and West Africa’s largest carrier, has launched a Self-Service Kiosk and two extra payment options to broaden choices available to passengers.

Ola Banji, Arik Air spokesman said the Self Service Kiosk allows passengers make bookings and pay for the airline’s tickets at a kiosk without the intervention of a human being and is the first of its kind in Nigeria.

He explained that the Kiosks are being rolled out across Nigeria in phases starting with Lagos.

It is currently available at Arik Air City office on 44 Toyin Street Ikeja, Lagos.

The launch of a Self Service Kiosk follows the introduction of two other payment options: Globalpay and Internet Banking/Bank Branch Payment (NIBSS Ebills Pay).

Global Pay, a product of Zenith Bank, allows the Verve card, MasterCard, Visa Card holders and Zenith Bank Internet banking users make payment for Arik Air tickets on the Arik Air Mobile Website.

Likewise, the Internet Banking and Branch Payment option which went live on 2nd November, 2015 enable passengers’ book and pay for tickets on Arik Air website using their internet banking credentials and Bank Branch Locations.

Commenting on the addition of these alternative payment options, Chris Ndulue, Managing Director,Arik Air, who noted that e-commerce holds the key to future business success said;” Our renewed focus is on the introduction and deployment of technologies that will not only increase in-flight travel comfort but will provide more convenient avenues to book flights, get travel updates, check-in and constantly remain in touch with Arik’.

Ndulue, while disclosing that Arik Air is the first airline to launch a Self Service Kiosk, gave an assurance that these alternative payment platforms come with enhanced security and have recorded 99 per cent payment success rate since their introduction.

Arik Air operates mainly from two hubs at Murtala Mohammed Airport Lagos and Nnamdi Azikiwe International Airport Abuja.

It operates a fleet of 28 state-of-the art regional, medium haul and long haul aircraft including two Airbus A340-500 making the airline the first operator of the wide bodied aircraft in Africa.

The airline currently serves 19 destinations across Nigeria as well as Accra (Ghana), Banjul (Gambia), Dakar (Senegal), Freetown (Sierra Leone), Monrovia (Liberia), Cotonou (Benin Republic), Abidjan (Cote d’Ivoire), Douala (Cameroon), Luanda (Angola), London Heathrow (UK), Johannesburg (South Africa) and New York JFK (USA).

The airline operates a combined number of about 120 daily flights from its hubs in Lagos and Abuja, and has been Africa’s fastest growing airline for the last five years.

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