British Airways restores operations after IT issue

 

…apologises to passengers

 

 

Posted by Sade Williams

 

 

British Airways (BA) said on Wednesday evening it has resolved the temporary system issue which had affected a number of flights in the morning.

 

 

At least 117 flights had been cancelled at Heathrow Airport, with 10 cancelled at Gatwick Airport.

 

The problem had caused BA to revert to using manual systems for check-in at airports, causing long queues.

 

 

“We have resolved the temporary systems issue from this morning which affected a number of our flights today.

 

 

“We apologise to all our customers caught up in the disruption, and appreciate how frustrating their experience has been.

 

 

“Our teams have been working tirelessly to get the vast majority of customers on their way, with most of our flights departing”, the airline said.

 

 

The airline said its flights are returning to normal, but there may be some ‘knock-on operational disruption’ as a result of the issue earlier today.

 

 

“We continue to advise customers to check ba.com for the latest flight information before coming to the airport”, it added.

 

 

Also, an official of the airline disclosed in Lagos that it had not affected long haul flights but short haul, adding that London-Lagos flight would be operated.

 

 

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