COVID-19: Turkish airlines gives Nigerian passengers May 31 deadline to get refund or rebook tickets as ‘several flights ’ll be cancelled’


Posted by Sade Williams



Turkish Airlines management in Nigeria on Wednesday clarified that it has not suspended flights to Nigeria but ‘several flights would be cancelled to/from Nigeria in March’ due to the outbreak of Coronavirus.


It has however advised passengers on the route to make a decision on either to get refund of their tickets or rebook their tickets on the routes that would be cancelled.


A statement from the airline’s media managers stated that some reported news about Turkish Airlines’ full suspension decision on its flight operations to/from Nigeria did not reflect the reality, adding that Nigeria is not included in the routes that has been suspended due to the epidemic so far.


“Due to the coronavirus (COVID-19) outbreak in various countries, Turkish Airlines has been changing its flight schedule to several destinations around the globe in accordance with international and national authorities.


“We would like to inform our passengers that due to the lowered load factors caused by the suspension of other routes, several of our flights to/from Nigeria will be undergoing cancellations in March.


“Passengers with tickets to the cancelled flights will be able to get refund or change their tickets free of charge until the end of May, if they start the process until March/April depending on the route”, it said.


It noted that as the airline that always puts the travel security at the forefront, Turkish Airlines will continue to monitor the latest developments on the situation with the national and international health authorities and take appropriate precautions.


“As the World Health Organization declared the potential risk of the virus, we have been acting in accordance with the recommendations and instructions of World Health Organization, IATA, and related national and international authorities since the first week of the January 2020.


“All our passengers are mandated to complete the passenger self-reporting form distributed by the Federal Ministry of Health.


Turkish airlines operates flights to Lagos, Abuja and Port-Harcourt from its Istanbul base in Turkey.


For detailed information about the updated flight schedule, the airline has asked passengers to  check, contact the international call centre at +90 212 444 0849, and Nigerian call centre at +234 1 277 22 30-32, or visit any Turkish Airlines sales office.



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