FAAN sensitises stakeholders on airport service quality


Posted by Sade Williams


The Federal Airports Authority of Nigeria (FAAN), has enjoined all stakeholders within the airport community to always ensure continuous improvement in the quality of service rendered at the nation’s airport.


The Authority made the call at an Airport Council International (ACI) Airport Service Quality sensitization programme held last Tuesday at the conference Hall of the Murtala Muhammed International Airport, Lagos.


In his Goodwill message, the Managing Director of the Authority, who was represented by the Director of Airport Operations, Capt. Mukhtar Muye noted that FAAN signed an agreement with ACI in the year 2018 for the periodic audit of her airport systems and processes with a view to improving on the quality of service offerings at her airports.


He enjoined all stakeholders to continuously embrace the philosophy to Total Quality Management in their day to day activities.


In her presentation, the General Manager, Operations of FAAN who  is also the ACI focal person in FAAN, Mrs. Olajumoke Oni noted that between the year 2018 when the Authority signed up into the ACI ASQ programme, FAAN has recorded some measures of improvement in general facilitation as depicted by the ACI’s analysis of various customer surveys conducted within the period.


She appealed to all stakeholders to keep working at improving the quality of service delivery at our airports at all times so that we can be able to compete favourably with other airports in our categories.


In attendance at the event were the General Managers Planning, Estate, Customer Service, Electrical and ICT.


Also in attendance were representatives from NCAA, Nigerian Immigration Services, the Airlines Community, amongst several others.

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