Ibom Air apologises to passengers over flight disruptions

 

Posted by Sade Williams

 

The  management and staff of Ibom Air,  has tendered an unreserved apology to all its customers affected by the schedule disruptions they have experienced since Thursday afternoon.

A statement signed by George Uriesi, Chief Operating Officer of the airline, said the disruptions happened  despite ‘our very best efforts to maintain our well known schedule reliability and on time performance.’

The airline attributed the disruptions to ‘unscheduled maintenance on a number of our aircraft at the same time”.

”Unfortunately, we have had to do some unscheduled maintenance on a number of our aircraft at the same time, which is a very rare occurrence. Naturally, the consequence of this has been the delays and rescheduled flights you have been experiencing and we deeply regret the inconvenience this has caused you.

”As an airline dealing with mechanical equipment, we know that despite our best efforts, every once in a while, there will be bad days and our business model is to keep these bad days very few and very far between. We have successfully done so more than 90% of the time since we commenced operations. And every time our schedule is disrupted, it is a very painful experience for us, because we know it inflicts pain on you and shakes your confidence in us!

Uriesi assured the passengers 100 percent commitment of the Ibom Air Team to while welcoming feedback from the customers.

”Let me assure you that the entire Ibom Air team is 100% committed to restoring our normal schedule within the next 24 hours. We also welcome your valuable feedback on our handling of this event via our email address info@ibomair.com. Once again please accept my sincere apologies and thanks for your continued patronage. We do not take it for granted.”, he said.

 

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