Rewards Travels and Tours, Donald Ullah, Dicta Travels, Melvina Enok, Lufthansa’s General Manager Sales Nigeria & Equatorial Guinea, Robin Sohdi, Lufthansa Group’s Sales Products and Programs Lead for Sub-Saharan Africa, Adenike Macaulay, Tifa Travels and Tours, Uchenna Anyanwu and Travel Plans and Tours, Stanley Unaichi during the first “New Distribution Capability (NDC) Partner Programme” training for travel agents and corporate clients by Lufthansa in Lagos
Posted by Sade Williams
The Lufthansa Group has recently conducted its first New Distribution Capability (NDC) Partner Programme virtual training in Nigeria.
Travel agents were invited to take part in the full-day, web-based training to improve their knowledge on reservation and ticketing with the NDC web solution, SPRK.
The session was led by the local Lufthansa Group sales office in Lagos together with additional program experts based in Frankfurt and Dubai.
A total of 56 agents actively participated in the training where they could take part in open discussions and have their questions immediately answered. After completion of the course, participants were awarded an official certificate of completion.
Robin Sohdi, General Manager Sales, Nigeria & Equatorial Guinea, Lufthansa Group , was enthused about the day and the wide variety of topics discussed relating to the NDC Partner Programme; including some entry level questions about making reservations through to more challenging ones relating to refunds and re-bookings.
“We are looking forward to setting up our next training in Abuja and Port Harcourt”, he said.
Lufthansa Group introduced the NDC Partner Programme and website in Nigeria in May this year. The website also allows for the easy registration for the NDC API web-based booking and service platform “SPRK”, which many agents in Nigeria have already registered for since launching the website.
The website is accessible to all and is beneficial for travel agencies, corporates and travel technology providers as they can now find detailed information online at www.lhgroupairlines.com/ndc.
Travel agencies interested in using the free of charge NDC web solution SPRK, can now register to access the booking and servicing platform by simply filling out the online form available on the new website. Until the end of this year Lufthansa Group will be offering a special incentive of 1EUR per coupon for agents using the NDC API solution SPRK.
The Lufthansa Group achieved the highest IATA NDC level of certification already in 2017 and continues investing further in innovative NDC solutions which improve the capabilities and offers for its travel agency partners and furthermore, strengthens its leading position in the industry.