Worried by reports of passengers’ rage and violence from some of the nation’s airports in the last few days, the Nigerian Civil Aviation Authority (NCAA), on Monday, called on all passengers who are experiencing the attendant flight delays and cancellations arising from the scarcity of Aviation fuel, to exercise restraint.
It was learnt that in some cases, irate passengers have resorted to wanton destruction of certain facilities at the airports.
The Regulatory Authority says it agrees absolutely with the passengers that the conditions of carriage on their tickets must be upheld by the operating airlines, adding that it is its statutory responsibility to ensure that passengers derive value for their money.
According to Sam Adurogboye, general manager, public affairs of NCAA in a statement, the Authority is well primed to ensure that all aggrieved passengers’ complaints including flight cancellations, delays, missing baggage, denied boarding etc, are professionally handled by its Consumer Protection Officers.
“However, the Authority wishes to inform all passengers that it is well aware of the prevailing scarcity of Jet A1 which has inevitably led to flight cancellations and delays by the airlines. The Nigerian Civil Aviation Authority (NCAA) has also taken cognizance of concerted efforts being made by the airlines to ensure that all passengers are ferried without any hitches”, he said.
He added that the Federal Government of Nigeria is already engaging all the stakeholders involved with the procurement and distribution of aviation fuel to ensure availability in earnest.
“All passengers are therefore enjoined to exercise caution while expressing their grievances as the airlines are grappling with the challenges thrown up by the non- availability of Jet A1.
“On the other hand, the airline operators must ensure they adhere strictly to the Standard and Recommended Practices (SARPs) in their operations. Passengers must be informed of any development concerning their flights well ahead of time”, he added.
By: Sade Williams